Policy

Call Booking Policy

This policy explains expectations and rules around booking, rescheduling, and attending calls.

1. Scheduling

Strategy calls, diagnostic calls, and delivery sessions are scheduled through our online booking tools or directly with our team. All times are confirmed in your calendar invite and related emails.

2. Rescheduling

If you need to reschedule a call, please do so at least 24 hours before the scheduled start time using the reschedule link in your confirmation email or by contacting our team. We will make reasonable efforts to accommodate a new time slot.

3. Cancellations and no-shows

If you cancel with less than 24 hours' notice or do not attend a scheduled call, we may treat the call as completed for the purposes of any package or engagement. For paid calls, fees may not be refundable in the case of no-shows or late cancellations, unless required by applicable law or otherwise agreed in writing.

4. Time zones

All booking times are displayed in the time zone indicated in the booking interface. It is your responsibility to verify that the time zone is correct for your location when confirming a call.

5. Recording

From time to time, calls may be recorded for internal quality, training, or delivery purposes. Where required by law, you will be notified and asked for consent before any recording is made. If you do not wish to be recorded, please let us know before or at the start of the call.